Now centralize your Business-customer (B2C) communications into a unified thread, regardless of the channel used. Entrust your agents to perform the best with personalized interaction automated at its ease of communication and management of numerous customers, ultimately elevating the user experience.
The omnichannel platform connects all the communication channels like Voice, SMS, email, online chat, etc. and advanced communications like Whatsapp, Viber, Telegram, Line, etc. with a unified platform. Manage the complexities of operational bottlenecks effortlessly and enhance your B2C conversations with automated conversations, workflow, chat routing, and collaborations to trigger customer satisfaction. Personalized platform to Optimize Customer Interactions. Now centralize your Business-customer (B2C) communications into a unified thread, regardless of the channel used. Entrust your agents to perform the best with personalized interaction automated at its ease of communication and management of numerous customers, ultimately elevating the user experience.
Deliver SMS messages globally with quick SMS API Integration. SMS API can help your business to implement two-way communication with customers. This can be done effectively with the help of long codes and short codes. Using this, short codes let you send large volumes of B2C messages, and the long codes can help you to run SMS promotional campaigns. With SMS API integration, you can have a unique sender ID, with which customers can identify and recognize your brand easily. Also, you may send promotional and transactional alerts via SMS to keep your customers updated and engaged.
With a simple API integration, Harness our enterprise voice solutions with unified communications. With the Voice SDK, you can activate highly engaging in-app voice communication capabilities with low latency. It enables PSTN calling feature, where the voice SDKs can give you a high-quality audio experience and you can also reach your customers through mobile /landlines. It is sometimes needed to have the call recorded for an audit or further review purpose. In such cases, the CPaaS Voice SDK can record the calls, voicemails, or meetings, and safely store them in the cloud for your future requirements.
Use our omnichannel platform to efficiently manage the huge volumes of emails, track and control the categorization of messages, to ensure the quality of the email replies. Let your customer service team find it easy to manage the emails and use the single-agent desktop to expedite all the digital channels in one go.
With the live chat with agent interface, customers can seamlessly communicate with the agents through any communication channel. Using chat SDK you can integrate instant messaging into your existing website/app and offer a better experience to your users. You can benefit from one-to-one and group chat integration, send personalized messages, and easily share the files and documents within the app. This can also enable live location sharing, creation of closed and public groups, where the data adheres to end-to-end encryption. With Chat SDK integration, you can easily create, remove, modify or manage the group settings.
Leverage the features of social media B2C communications Leverage the features of social media B2C communications with advanced channels like Whatsapp, Google RCS, Instagram, Facebook, WeChat, Viber, Line, Telegram, and many more, through our Omnichannel communications platform.
